FluidForce Engineering receives numerous customer support tickets every day. Managing these tickets effectively was a challenge until they implemented Deskhero. The platform's AI capabilities have enabled them to automatically categorize and prioritize tickets, leading to faster resolution times.
The AI also generates suggested replies based on previous tickets and knowledge base articles. This has not only reduced the time taken by support agents to respond to tickets but also improved the quality of responses. The AI's ability to learn from past interactions has made the responses more accurate and relevant.
FluidForce has used Deskhero's AI to enhance their knowledge base. The AI scrapes their website and uploaded files to generate new knowledge base articles. This has made it easier for customers to find solutions to their issues without having to contact support.
Deskhero's comprehensive search bar, powered by AI, has improved the ease of finding relevant information. The AI uses OpenAI Embeddings to find content related to the search query, improving the accuracy and relevance of search results.
Overall, Deskhero's AI capabilities have greatly improved FluidForce's customer support. They have seen a significant reduction in ticket resolution time and an increase in customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets at FluidForce?
Deskhero's AI uses OpenAI Embeddings to understand the content and urgency of each ticket. It then categorizes and prioritizes them accordingly, leading to faster resolution times.
How does Deskhero's AI generate suggested replies at FluidForce?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It learns from past interactions to improve the quality and relevance of responses.
How does Deskhero's AI enhance the knowledge base at FluidForce?
Deskhero's AI scrapes the company's website and uploaded files to generate new knowledge base articles. This makes it easier for customers to find solutions to their issues.
* This article provides an example of how a fictive company in the Manufacture of other fluid power equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
