HydroTech Solutions receives hundreds of customer support tickets daily. Managing these tickets was a challenge until they implemented Deskhero. With the platform's AI capabilities, HydroTech can now automatically categorize and prioritize tickets based on their content and urgency. This has helped them resolve customer issues faster and more efficiently.
The AI also generates suggested replies based on previous tickets and knowledge base articles. This feature has significantly reduced the time taken by support agents to respond to tickets. The AI's ability to learn from past interactions has also improved the quality of responses over time.
HydroTech has also leveraged Deskhero's AI to enhance their knowledge base. The AI scrapes their website and uploaded files like policies, manuals, and presentations to generate new knowledge base articles. This has made it easier for customers to find solutions to common issues without contacting support.
Deskhero's comprehensive search bar, powered by AI, has made it easier for both customers and support agents to find relevant information. The AI uses OpenAI Embeddings to find content related to the search query, improving the search results' relevance and accuracy.
Overall, Deskhero's AI capabilities have transformed HydroTech's customer support, making it more efficient and effective. They have seen a significant reduction in ticket resolution time and an improvement in customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and urgency of each ticket. It then categorizes and prioritizes them accordingly.
How does Deskhero's AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It learns from past interactions to improve the quality of responses over time.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI scrapes the company's website and uploaded files like policies, manuals, and presentations to generate new knowledge base articles. This makes it easier for customers to find solutions to common issues.
* This article provides an example of how a fictive company in the Manufacture of other fluid power equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
