Machinex Industries uses Deskhero's AI capabilities to manage their customer support tickets more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies. This has significantly reduced the time taken to respond to customer queries and improved customer satisfaction.
The company also uses Deskhero's comprehensive search bar feature, powered by AI, to quickly find relevant information from their extensive database of resources. This has enabled the customer support team to provide accurate and timely responses to customer queries.
Machinex Industries has found Deskhero's website scraping feature particularly useful. The AI scrapes data from their website and uses it to enhance search results and generate suggested replies. This has helped the company keep their knowledge base current and relevant.
By using Deskhero's REST API, Machinex Industries has been able to integrate the platform with their existing systems, simplifying the management of their customer support operations. The AI capabilities of Deskhero have also improved the reliability of the data in their systems.
Overall, the advanced AI capabilities of Deskhero have significantly enhanced Machinex Industries' customer support services, improving both productivity and effectiveness.
How has Deskhero improved the efficiency of Machinex Industries' customer support team?
Deskhero's AI capabilities have enabled Machinex Industries' customer support team to manage tickets more efficiently. The AI suggests relevant replies based on previous tickets, knowledge base articles, and other resources, reducing the time taken to respond to customer queries. The comprehensive search bar feature also makes it easier for the team to find relevant information quickly.
How does Deskhero's website scraping feature benefit Machinex Industries?
Deskhero's website scraping feature allows the AI to scrape data from Machinex Industries' website and use it to enhance search results and generate suggested replies. This helps the company keep their knowledge base current and relevant.
How does Machinex Industries use Deskhero's REST API?
Machinex Industries uses Deskhero's REST API to integrate the platform with their existing systems. This simplifies the management of their customer support operations and improves the reliability of the data in their systems.
* This article provides an example of how a fictive company in the Manufacture of other industrial process machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
