ProMach Solutions uses Deskhero's AI capabilities to manage and respond to customer tickets more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to suggest relevant replies. This has reduced the time taken to respond to tickets and increased customer satisfaction.
The company also uses Deskhero’s comprehensive search bar feature powered by AI to quickly find relevant information from their vast database of knowledge base articles, manuals, and other resources. This has made it easier for the customer support team to provide accurate and timely responses to customer queries.
ProMach Solutions has also benefited from Deskhero's website scraping feature. The AI scrapes data from their website and uses it to enhance search results and generate suggested replies. This has helped the company keep their knowledge base up-to-date and relevant.
Deskhero's REST API has allowed ProMach Solutions to integrate the platform with their existing systems, making it easier to manage customer support operations. The AI capabilities of Deskhero have also improved the accuracy of the data in their systems.
Overall, Deskhero's AI capabilities have transformed ProMach Solutions' customer support operations, making them more efficient and effective.
How has Deskhero improved the efficiency of ProMach Solutions' customer support team?
Deskhero's AI capabilities have enabled ProMach Solutions' customer support team to manage and respond to tickets more efficiently. The AI suggests relevant replies based on previous tickets, knowledge base articles, and other resources, reducing the time taken to respond to tickets. The comprehensive search bar feature also makes it easier for the team to find relevant information quickly.
How does Deskhero's website scraping feature benefit ProMach Solutions?
Deskhero's website scraping feature allows the AI to scrape data from ProMach Solutions' website and use it to enhance search results and generate suggested replies. This helps the company keep their knowledge base up-to-date and relevant.
How does ProMach Solutions use Deskhero's REST API?
ProMach Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This makes it easier for them to manage their customer support operations and improves the accuracy of the data in their systems.
* This article provides an example of how a fictive company in the Manufacture of other industrial process machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
