Machinex Tools Inc. was struggling with a high volume of customer support tickets, which led to delayed responses and a backlog of unresolved issues. They needed a solution that could help them manage and respond to customer queries more efficiently.
With Deskhero, Machinex Tools Inc. was able to leverage advanced AI capabilities to automate the process of ticket management. The system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
The AI-powered comprehensive search bar significantly improved the efficiency of their support team. It enabled them to quickly find relevant information from the vast amount of data available, reducing the time spent on each ticket.
Furthermore, the AI capabilities of Deskhero also helped in enhancing the quality of their knowledge base. The system automatically generated articles from Word, PowerPoint, and PDF files, making it easier for the support team to update and maintain the knowledge base.
Overall, with Deskhero's AI capabilities, Machinex Tools Inc. was able to significantly improve their customer support efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This helps in quicker resolution of tickets and improves efficiency.
How does the AI-powered search bar work?
The AI-powered search bar uses advanced algorithms to find relevant information from the vast amount of data available. This reduces the time spent on each ticket and improves the efficiency of the support team.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier for the support team to update and maintain the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of other machine tools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
