RoboCraft Ltd. was facing challenges in managing their extensive knowledge base, which consisted of various manuals, policies, and presentations. The process was time-consuming and often led to outdated or missing information.
By implementing Deskhero, RoboCraft Ltd. was able to leverage its AI capabilities to automate the process of knowledge base management. The system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate new articles and update existing ones.
The AI-powered comprehensive search bar provided by Deskhero made it easy for the support team to find relevant information quickly. This not only improved the efficiency of the team but also reduced the time taken to resolve customer queries.
Furthermore, Deskhero's AI capabilities also helped in improving the quality of their customer support services. By suggesting replies based on previous tickets and knowledge base articles, the system ensured that the responses were accurate and consistent.
Overall, with Deskhero's AI capabilities, RoboCraft Ltd. was able to streamline their knowledge base management, improve the efficiency of their customer support services, and enhance customer satisfaction.
How does Deskhero's AI capabilities help in managing the knowledge base?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate new articles and update existing ones. This automates the process of knowledge base management and ensures that the information is always up-to-date.
How does the AI-powered search bar improve the efficiency of the support team?
The AI-powered search bar uses advanced algorithms to find relevant information quickly. This reduces the time taken to resolve customer queries and improves the efficiency of the support team.
How does Deskhero's AI capabilities improve the quality of customer support services?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles. This ensures that the responses are accurate and consistent, thereby improving the quality of customer support services.
* This article provides an example of how a fictive company in the Manufacture of other machine tools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
