TextileTech Inc. receives a high volume of customer queries daily, ranging from product information requests to complaints. Using Deskhero's advanced AI capabilities, they are able to automatically generate suggested replies based on previous tickets and knowledge base articles. This has significantly reduced the time taken to respond to customer queries.
The company also uses Deskhero's AI capabilities to enhance their search results. When a customer submits a query, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find the most relevant content. This has improved the accuracy of search results and increased customer satisfaction.
Deskhero's custom fields and structured data lists have allowed TextileTech Inc. to categorize and prioritize their tickets effectively. This has resulted in a more organized workflow and improved productivity.
TextileTech Inc. has also benefited from Deskhero's user groups feature. By creating different user groups for their customer support team, they have been able to assign tickets based on expertise and workload, further improving efficiency.
Finally, the company has leveraged Deskhero's REST API to integrate their existing systems with the platform. This has enabled them to automate various processes, saving time and resources.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results. This reduces the time taken to respond to customer queries and improves the accuracy of search results.
How does Deskhero help in organizing the workflow?
Deskhero's custom fields and structured data lists allow you to categorize and prioritize your tickets effectively. Additionally, the user groups feature lets you assign tickets based on expertise and workload, leading to a more organized workflow.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform. This enables you to automate various processes, saving time and resources.
* This article provides an example of how a fictive company in the Manufacture of other made up textile articles such as towels, quilts, and blankets industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
