GlassGlow Ltd. receives numerous customer queries daily regarding their products, installation procedures, and maintenance. Managing these queries was a challenge until they adopted Deskhero. Now, using Deskhero's advanced AI capabilities, the company can quickly find relevant content from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies.
The AI-powered solution also enhances the search results, making it easier for the customer service team to find the necessary information quickly. This has significantly reduced the response time, leading to improved customer satisfaction.
Deskhero's AI capabilities also help in managing the tickets effectively. The system automatically prioritizes the tickets based on the urgency and complexity of the queries. This ensures that critical issues are addressed promptly.
The knowledge base feature of Deskhero is another boon for GlassGlow Ltd. The AI generates articles from Word, PowerPoint, PDF files, which are then used to populate the knowledge base. This has made it easier for the customers to find answers to their queries without contacting the customer service, thereby reducing the workload of the service team.
Overall, Deskhero has transformed the customer service of GlassGlow Ltd., making it more efficient and customer-friendly.
How does Deskhero's AI capabilities enhance the search results?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to enhance the search results. This makes it easier for the customer service team to find the necessary information quickly.
How does Deskhero manage the tickets?
Deskhero's AI capabilities help in managing the tickets effectively. The system automatically prioritizes the tickets based on the urgency and complexity of the queries. This ensures that critical issues are addressed promptly.
How does Deskhero populate the knowledge base?
Deskhero's AI generates articles from Word, PowerPoint, PDF files, which are then used to populate the knowledge base. This makes it easier for the customers to find answers to their queries without contacting the customer service.
* This article provides an example of how a fictive company in the Manufacture of Other Non-Metallic Mineral Products n.e.c. (Not Elsewhere Classified) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
