Woodcraft Wonders receives a high volume of customer inquiries daily, ranging from product information requests to complaints. The company uses Deskhero's ticket management feature to organize these inquiries effectively. The AI capabilities of Deskhero analyze the content of each ticket, using OpenAI Embeddings to identify relevant information from previous tickets, knowledge base articles, and other resources.
With the help of AI, Deskhero generates suggested replies to customer inquiries, significantly reducing the response time and increasing the efficiency of the customer support team. The AI also enhances the search results, making it easier for the team to find relevant information and resolve customer issues quickly.
Deskhero's AI capabilities also extend to the knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature allows Woodcraft Wonders to keep their knowledge base up-to-date with minimal effort.
The custom fields feature of Deskhero enables Woodcraft Wonders to categorize tickets based on product type, issue type, and other parameters. The AI uses these categories to further refine the suggested replies and search results, making them more relevant and accurate.
By leveraging Deskhero's advanced AI capabilities, Woodcraft Wonders has been able to improve the efficiency of their customer support services, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze the content of each ticket and identify relevant information from previous tickets, knowledge base articles, and other resources. It then uses this information to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query and find relevant information from various sources. It then ranks the search results based on their relevance, making it easier for the user to find the required information.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature helps in keeping the knowledge base up-to-date with minimal effort.
* This article provides an example of how a fictive company in the Manufacture of other products of wood industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
