Pine Precision receives a variety of customer inquiries, from product specifications to order status. The company uses Deskhero's structured data lists feature to organize these inquiries effectively. The AI capabilities of Deskhero analyze the content of each ticket and find relevant information from previous tickets, knowledge base articles, and other resources.
Deskhero's AI generates suggested replies for each ticket, significantly reducing the response time and improving the efficiency of the customer support team. The AI also enhances the search results, making it easier for the team to find relevant information and resolve customer issues quickly.
The company also uses Deskhero's knowledge base feature to provide self-service options to their customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website, keeping the knowledge base up-to-date with minimal effort.
Pine Precision uses Deskhero's custom fields feature to categorize tickets based on product type, issue type, and other parameters. The AI uses these categories to further refine the suggested replies and search results, making them more relevant and accurate.
By leveraging Deskhero's advanced AI capabilities, Pine Precision has been able to optimize their customer support services, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze the content of each ticket and identify relevant information from previous tickets, knowledge base articles, and other resources. It then uses this information to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of the search query and find relevant information from various sources. It then ranks the search results based on their relevance, making it easier for the user to find the required information.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature helps in keeping the knowledge base up-to-date with minimal effort.
* This article provides an example of how a fictive company in the Manufacture of other products of wood industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
