RoboTech Manufacturing has a diverse range of products and an international customer base. Managing customer support was a challenge due to the complexity and volume of queries. Deskhero's structured data lists and custom fields helped them categorize and manage these interactions effectively.
With Deskhero's custom email domains and user groups, RoboTech was able to provide personalized service to their customers. The tickets management feature enabled them to track and resolve customer issues in a timely manner.
Deskhero's advanced AI capabilities transformed RoboTech's helpdesk services. Using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI found relevant content and generated suggested replies through OpenAI's ChatGPT. This dramatically reduced response time and improved the quality of customer interactions.
The AI-powered comprehensive search bar allowed the support team to find relevant information quickly, boosting their productivity. The knowledge base, enriched with articles generated from Word, PowerPoint, PDF files, and website scraping, served as a valuable resource for both the support team and customers.
RoboTech also utilized Deskhero's REST API to integrate the platform with their existing systems, further improving their helpdesk services' efficiency and effectiveness.
How does Deskhero's AI capabilities enhance helpdesk services?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate suggested replies, reducing response time and improving the quality of customer interactions. The AI-powered search bar also enables the support team to find relevant information quickly, boosting their productivity.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems, enhancing the efficiency and effectiveness of helpdesk services.
What types of files can be used to generate knowledge base articles?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and data scraped from websites, providing a valuable resource for both the support team and customers.
* This article provides an example of how a fictive company in the Manufacture of other special-purpose machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
