PatioMaster Inc. has a vast range of products, each with its own set of assembly instructions, maintenance guidelines, and warranty details. They use Deskhero's AI to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This has significantly reduced the time and effort required to maintain their knowledge base.
The company also uses Deskhero's AI to improve the relevancy of their search results. When a customer searches for a specific product or topic, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This has made it easier for customers to find the information they need without having to contact customer support.
PatioMaster Inc. has also found value in Deskhero's ability to scrape website data. The AI uses this data to further improve the relevancy of search results and knowledge base articles. This has proven particularly useful when dealing with inquiries about discontinued products or older models.
With Deskhero's custom fields and structured data lists, PatioMaster Inc. has been able to organize their product information more effectively. This has made it easier for their customer support team to find the information they need to assist customers, further improving their efficiency.
Overall, Deskhero's AI capabilities have enabled PatioMaster Inc. to provide a superior customer support experience. They have seen a significant improvement in the quality of their knowledge base and a reduction in the number of customer inquiries since implementing the platform.
How does Deskhero's AI enhance PatioMaster Inc.'s knowledge base?
Deskhero's AI enhances PatioMaster Inc.'s knowledge base by automatically generating articles from Word, PowerPoint, and PDF files. It also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to improve the relevancy of search results.
How does Deskhero use website scraping to improve its services?
Deskhero uses website scraping to gather additional data that can be used to improve the relevancy of search results and knowledge base articles. This is particularly useful when dealing with inquiries about discontinued products or older models.
What benefits has PatioMaster Inc. seen since implementing Deskhero?
Since implementing Deskhero, PatioMaster Inc. has seen a significant improvement in the quality of their knowledge base and a reduction in the number of customer inquiries. They have also been able to more effectively organize their product information.
* This article provides an example of how a fictive company in the Manufacture of Outdoor Furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
