GardenJoy Furniture receives hundreds of customer inquiries every day, which can be challenging to manage effectively. They use Deskhero's AI capabilities to automatically generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This not only speeds up the response time but also ensures consistency in the responses.
The company also uses Deskhero's AI to enhance search results within the ticket management system. When a support agent searches for a particular issue or solution, the AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This makes it easier for agents to find the information they need to resolve tickets quickly.
GardenJoy Furniture has also found value in Deskhero's ability to scrape website data. The AI uses this data to further improve the relevancy of search results and suggested replies. This has proven particularly useful when dealing with inquiries about new product launches or seasonal collections.
With Deskhero's custom fields and structured data lists, GardenJoy Furniture has been able to organize their customer inquiries more effectively. This has made it easier for their customer support team to prioritize and manage tickets, further improving their efficiency.
Overall, Deskhero's AI capabilities have enabled GardenJoy Furniture to provide a superior customer support experience. They have seen a significant reduction in ticket resolution times and an increase in customer satisfaction since implementing the platform.
How does Deskhero's AI improve ticket management?
Deskhero's AI improves ticket management by generating suggested replies and enhancing search results. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content. This helps support agents resolve tickets more quickly and efficiently.
How does Deskhero use website scraping to improve its services?
Deskhero uses website scraping to gather additional data that can be used to improve the relevancy of search results and suggested replies. This is particularly useful when dealing with inquiries about new product launches or seasonal collections.
What benefits has GardenJoy Furniture seen since implementing Deskhero?
Since implementing Deskhero, GardenJoy Furniture has seen a significant reduction in ticket resolution times and an increase in customer satisfaction. They have also been able to more effectively organize and manage customer inquiries.
* This article provides an example of how a fictive company in the Manufacture of Outdoor Furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
