MicroWave Masters receives a high volume of customer queries every day. They use Deskhero's AI capabilities to manage these queries effectively. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
The company also uses Deskhero's AI to improve the search results on their helpdesk. When a customer searches for a query, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This has greatly improved the accuracy of the search results, providing more useful information to customers.
Additionally, MicroWave Masters uses Deskhero's AI to manage their knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has reduced the manual effort required to maintain the knowledge base, allowing the support team to focus more on customer assistance.
Moreover, MicroWave Masters uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage Deskhero's AI capabilities across their entire customer support infrastructure, further improving their service quality.
In conclusion, Deskhero's advanced AI capabilities have revolutionized the helpdesk services at MicroWave Masters. They have increased the efficiency of the support team, enhanced the accuracy of the helpdesk search results, and simplified the management of the knowledge base.
How does the AI generate suggested replies?
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does the AI improve the search results?
When a customer searches for a query, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and other resources. This improves the accuracy of the search results.
How does the AI help in managing the knowledge base?
The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This reduces the manual effort required to maintain the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of ovens and microwaves industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
