PalletPro Ltd. maintains a comprehensive knowledge base to assist customers with product-related queries and technical issues. With Deskhero, they can now generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from their website.
The AI capabilities of Deskhero not only automate the process of generating articles but also ensure their relevance and accuracy. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find and present the most relevant content.
Moreover, PalletPro Ltd. uses Deskhero's AI to enhance the search results within their knowledge base. When a customer searches for information, the AI uses the OpenAI embeddings to find the most relevant articles, making it easier for customers to find the information they need.
Deskhero's custom email domains and user groups features also enable PalletPro Ltd. to manage their customer support services more effectively. They can categorize customer queries and assign them to the appropriate support teams, thereby improving the efficiency of their helpdesk operations.
Overall, Deskhero's advanced AI capabilities have significantly improved the quality and accessibility of PalletPro Ltd.'s knowledge base, making it a valuable resource for their customers.
How does Deskhero's AI capabilities improve the quality of knowledge base articles?
Deskhero's AI capabilities automate the process of generating knowledge base articles and ensure their relevance and accuracy. The AI uses OpenAI embeddings to find and present the most relevant content.
How does Deskhero enhance the search results within the knowledge base?
Deskhero uses OpenAI embeddings to find the most relevant articles when a customer searches for information. This makes it easier for customers to find the information they need.
How does Deskhero's custom email domains and user groups features benefit PalletPro Ltd.?
These features enable PalletPro Ltd. to categorize customer queries and assign them to the appropriate support teams. This improves the efficiency of their helpdesk operations.
* This article provides an example of how a fictive company in the Manufacture of Pallet Trucks & Stackers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
