StackRise Solutions receives a large volume of customer queries every day. Managing these tickets was a challenging task until they started using Deskhero. The platform's advanced AI capabilities have automated the process of sorting and responding to these tickets, making the process more efficient.
The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content for each query. It also generates suggested replies, which has significantly reduced the response time and improved the accuracy of responses.
Moreover, StackRise Solutions uses Deskhero's Kanban board feature to visualize the status of tickets. This, combined with the AI-enhanced search results, makes it easier for the support team to track and manage tickets.
Deskhero's custom fields and structured data lists features also allow StackRise Solutions to categorize and manage customer queries more effectively. This makes it easier for the support team to prioritize and handle tickets.
Overall, Deskhero's advanced AI capabilities have significantly improved the ticket management system at StackRise Solutions, enhancing the efficiency and effectiveness of their helpdesk services.
How does Deskhero's AI capabilities improve the ticket management system?
Deskhero's AI capabilities automate the process of sorting and responding to customer queries. It uses OpenAI embeddings to find relevant content for each query and generates suggested replies. This reduces the response time and improves the accuracy of responses.
How does StackRise Solutions use Deskhero's Kanban board feature?
StackRise Solutions uses Deskhero's Kanban board feature to visualize the status of tickets. This makes it easier for the support team to track and manage tickets.
What are the benefits of Deskhero's custom fields and structured data lists features?
These features allow companies to categorize and manage customer queries more effectively. This makes it easier for the support team to prioritize and handle tickets.
* This article provides an example of how a fictive company in the Manufacture of Pallet Trucks & Stackers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
