EcoBag Solutions receives numerous customer queries regarding their sustainable manufacturing processes and product range. Using Deskhero's AI-powered ticket management system, these queries are automatically categorized and assigned to the right teams, improving response times and reducing manual effort.
Deskhero's AI capabilities also assist EcoBag Solutions in generating suggested responses to customer queries. By leveraging OpenAI Embeddings from knowledge base articles, uploaded files, and scraped website data, the AI provides relevant responses that the support team can use to address customer concerns effectively.
The AI-enhanced search feature of Deskhero is a valuable tool for EcoBag Solutions. The comprehensive search bar uses AI to deliver more relevant search results, enabling the support team to quickly find the information they need to resolve customer issues.
Using Deskhero's custom fields and user groups features, EcoBag Solutions can tailor their customer support experience. They can create custom fields for specific types of queries and establish user groups based on different customer segments or support team specializations.
In summary, Deskhero's advanced AI capabilities have helped EcoBag Solutions enhance their customer support operations, resulting in improved customer satisfaction and loyalty.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets to automatically categorize and assign customer queries to the right teams, improving response times and reducing manual effort.
How does the AI generate suggested responses to customer queries?
The AI leverages OpenAI Embeddings from knowledge base articles, uploaded files, and scraped website data to generate relevant suggested responses to customer queries.
How does Deskhero's AI enhance the search feature?
Deskhero's AI uses OpenAI Embeddings to deliver more relevant search results, enabling the support team to quickly find the information they need to resolve customer issues.
* This article provides an example of how a fictive company in the Manufacture of paper bags industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
