PaperCraft Envelopes Ltd. had a vast knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. However, they faced challenges in managing this information and using it effectively to resolve customer queries.
With Deskhero, they were able to structure their data lists and create custom fields, making it easier to manage and navigate their knowledge base. The platform's advanced AI capabilities were used to find relevant content from their knowledge base and suggest replies to customer queries.
The AI-powered comprehensive search bar provided by Deskhero made it easy for the support team to find the information they needed. The search results were enhanced by AI, making them more precise and relevant.
Deskhero's AI capabilities also helped in automating a significant part of their customer support process. The AI would analyze the customer query, search through the knowledge base, and suggest the most appropriate reply, reducing the workload of the support team.
Moreover, the REST API provided by Deskhero allowed PaperCraft Envelopes Ltd. to integrate the platform with their existing systems, further improving their operational efficiency.
How does Deskhero help in managing a vast knowledge base?
Deskhero allows you to structure your data lists and create custom fields, making it easier to manage and navigate your knowledge base. Its AI capabilities can find relevant content from your knowledge base to suggest replies to customer queries.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-powered search bar provides precise and relevant search results, making it easy for the support team to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of paper envelopes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
