Envelope Innovations Inc. has a large customer base with diverse needs and queries. They used to struggle with handling customer tickets effectively and providing timely responses. The introduction of Deskhero transformed their customer service operations. The platform's advanced AI capabilities, leveraging OpenAI Embeddings, enabled them to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI-driven suggested replies feature of Deskhero significantly reduced the response time. The AI analyzed the customer query, searched through the company's knowledge base and past tickets, and suggested the most appropriate reply. This not only saved time for the support agents but also ensured consistent and accurate responses.
Deskhero's comprehensive search bar powered by AI enhanced the efficiency of the support team. The search results were more precise and relevant, enabling the team to quickly find the information they needed to resolve customer queries.
With the help of Deskhero's AI capabilities, Envelope Innovations Inc. was able to automate a significant part of their customer support process. This led to improved customer satisfaction and a reduction in the workload of their support team.
Moreover, the REST API provided by Deskhero allowed Envelope Innovations Inc. to integrate the platform with their existing systems seamlessly, further enhancing their operational efficiency.
How does Deskhero's AI capabilities help in reducing response time?
Deskhero's AI capabilities analyze the customer query, search through the company's knowledge base and past tickets, and suggest the most appropriate reply. This saves time for the support agents and ensures consistent and accurate responses.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It provides precise and relevant search results, enabling the support team to quickly find the information they need to resolve customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of paper envelopes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
