EcoEnvelope Manufacturing Co. had a diverse customer base with varied queries and concerns. They found it challenging to manage customer tickets effectively and provide timely responses. The introduction of Deskhero revolutionized their customer support process.
Deskhero's advanced AI capabilities, leveraging OpenAI Embeddings, enabled EcoEnvelope to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This information was used to generate suggested replies to customer queries, significantly reducing the response time.
The AI-powered comprehensive search bar provided by Deskhero made it easy for the support team to find the information they needed. The search results were enhanced by AI, making them more precise and relevant.
With Deskhero's AI capabilities, EcoEnvelope was able to automate a significant part of their customer support process. This led to improved customer satisfaction and a reduction in the workload of their support team.
Furthermore, the REST API provided by Deskhero allowed EcoEnvelope to integrate the platform with their existing systems, further enhancing their operational efficiency.
How does Deskhero's AI capabilities help in reducing response time?
Deskhero's AI capabilities analyze the customer query, search through the company's knowledge base and past tickets, and suggest the most appropriate reply. This saves time for the support agents and ensures consistent and accurate responses.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It provides precise and relevant search results, enabling the support team to quickly find the information they need to resolve customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows seamless integration with existing systems.
* This article provides an example of how a fictive company in the Manufacture of paper envelopes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
