Papyrus Producers Co. deals with a high volume of customer tickets daily. Managing these tickets and ensuring timely resolution was a significant challenge for their customer support team.
By implementing Deskhero, the company was able to streamline their ticket management process. The platform's AI capabilities analyze the content of the tickets and automatically categorize them, making it easier for the support team to prioritize and handle the tickets.
The AI also generates suggested replies based on previous tickets and the company's knowledge base. This has been invaluable in handling common queries and complaints, allowing the support team to respond quickly and accurately.
Furthermore, the AI-enhanced comprehensive search bar has made it easier for the support team to find relevant information. By leveraging OpenAI Embeddings, the search results are more accurate and relevant, saving the team valuable time.
Overall, Deskhero's advanced AI capabilities have greatly improved Papyrus Producers Co.'s ticket management and customer support.
How does the AI categorize tickets?
The AI analyzes the content of the ticket and uses this information to categorize the ticket. This categorization is based on previous tickets and the outcomes of those tickets, ensuring that similar issues are grouped together for efficient resolution.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets and the company's knowledge base to generate suggested replies. It analyzes the content of the ticket and matches it with relevant information to generate an appropriate response.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to improve the accuracy and relevance of search results. When you enter a search term, the AI analyzes the term and matches it with relevant content from previous tickets and the company's knowledge base.
* This article provides an example of how a fictive company in the Manufacture of paper stationery products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
