EcoPaper Solutions uses Deskhero's ticket management feature to efficiently process customer queries and complaints. The platform's AI capabilities analyze previous tickets to suggest replies, significantly reducing response time and improving customer satisfaction.
The company also leverages Deskhero's ability to generate knowledge base articles from various file types. This feature allows EcoPaper to easily create a comprehensive knowledge base from existing manuals and policies, which is then used to provide customers with detailed product information and troubleshooting guidance.
Deskhero's website scraping feature is used by EcoPaper to keep their knowledge base up-to-date. The AI system automatically scrapes the company's website for new information and updates the knowledge base accordingly, ensuring that customers always have access to the most current information.
Through the use of Deskhero's comprehensive search bar, EcoPaper's support team can quickly find relevant information to assist customers. The AI-enhanced search uses OpenAI Embeddings to provide highly relevant search results, further improving the efficiency of the support team.
Finally, EcoPaper uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the benefits of Deskhero's advanced AI capabilities without disrupting their current workflows.
How does Deskhero's AI capabilities improve EcoPaper's customer support?
Deskhero's AI capabilities analyze previous tickets to suggest replies, reducing response time. It also enhances the search function, making it easier for the support team to find relevant information.
How does EcoPaper keep their knowledge base up-to-date?
EcoPaper uses Deskhero's website scraping feature, which automatically updates the knowledge base with new information from the company's website.
How does EcoPaper integrate Deskhero with their existing systems?
EcoPaper uses Deskhero's REST API to seamlessly integrate the platform with their existing systems, allowing them to leverage the benefits of Deskhero's advanced AI capabilities without disrupting their current workflows.
* This article provides an example of how a fictive company in the Manufacture of other paper towel and tissue products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
