EcoPapers Ltd. has a diverse customer base with varied queries and concerns. The company uses Deskhero's advanced AI capabilities to manage these queries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This relevant content is then processed by OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the response time and improved the accuracy of the responses, enhancing customer satisfaction.
Deskhero's AI-powered comprehensive search bar has been instrumental in helping the helpdesk team find relevant information quickly. This has been particularly useful in handling technical queries that require in-depth product knowledge.
The AI capabilities of Deskhero have also been used to enrich the company's knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, which has streamlined the process of keeping the knowledge base updated.
Overall, the use of Deskhero's advanced AI capabilities has revolutionized the way EcoPapers Ltd. manages its helpdesk services, making them more efficient and customer-centric.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed to generate suggested replies, reducing the response time and improving the accuracy of the responses.
How does Deskhero's AI enhance the search functionality?
Deskhero's comprehensive search bar is powered by AI, which helps in finding relevant information quickly. This is especially useful in handling technical queries that require in-depth product knowledge.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files. This streamlines the process of keeping the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Manufacture of paper industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
