PaperCraft Inc. receives a large number of customer queries daily regarding their products, ranging from technical specifications to usage instructions. The company uses Deskhero's advanced AI capabilities to manage these queries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies, which has significantly reduced the time taken by the customer support team to respond to queries. This has not only improved the efficiency of the team but also enhanced customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, has made it easier for the customer support team to find relevant information quickly. This feature has been particularly useful in handling complex queries that require detailed product knowledge.
The AI capabilities of Deskhero have also been used to enhance the company's knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, which has made it easier for the company to keep their knowledge base updated with the latest information.
Overall, the use of Deskhero's advanced AI capabilities has transformed the way PaperCraft Inc. handles customer support, making it more efficient and effective.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then used to generate suggested replies, reducing the time taken to respond to queries.
How does Deskhero's AI enhance the search functionality?
Deskhero's comprehensive search bar is powered by AI, which makes it easier to find relevant information quickly. This is particularly useful in handling complex queries that require detailed product knowledge.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files. This makes it easier to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Manufacture of paper industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
