BoxCraft Inc. was facing challenges in managing the increasing volume of customer queries and complaints. They needed a solution that could help them manage these efficiently while ensuring high customer satisfaction. Deskhero's ticket management feature came to their rescue. It helped them organize and track customer issues effectively, reducing response times and improving customer satisfaction.
With Deskhero's advanced AI capabilities, BoxCraft Inc. was able to leverage the power of OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed them to find relevant content quickly and efficiently, helping them resolve customer issues faster.
Deskhero's AI-powered suggested replies feature has been a game-changer for BoxCraft Inc. The AI analyzes the context of the customer query and suggests the most appropriate response based on past interactions and knowledge base articles. This not only reduced the time taken to respond to a customer but also improved the quality of responses.
BoxCraft Inc. also utilized Deskhero's comprehensive search bar powered by AI. This feature helped their customer support team find relevant information quickly, reducing the time taken to resolve a customer issue.
Overall, Deskhero's advanced AI capabilities have helped BoxCraft Inc. improve their customer support efficiency and effectiveness, leading to higher customer satisfaction and loyalty.
How does Deskhero's ticket management feature improve customer support efficiency?
Deskhero's ticket management feature allows companies to organize and track customer issues effectively. It helps reduce response times and improves customer satisfaction by ensuring that no customer issue is overlooked.
How does the AI-powered suggested replies feature work?
Deskhero's AI-powered suggested replies feature analyzes the context of the customer query and suggests the most appropriate response based on past interactions and knowledge base articles. This reduces the time taken to respond to a customer and improves the quality of responses.
How does Deskhero's AI-enhanced search bar improve customer support?
Deskhero's comprehensive search bar powered by AI helps the customer support team find relevant information quickly. This reduces the time taken to resolve a customer issue and improves the quality of support.
* This article provides an example of how a fictive company in the Manufacture of paperboard boxes and cartons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
