PaperBoard Producers Co. was struggling with managing their vast knowledge base. They needed a solution that could help them organize and access their knowledge base efficiently. Deskhero's advanced AI capabilities provided the perfect solution for this.
With Deskhero, PaperBoard Producers Co. was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed them to organize their knowledge base effectively and find relevant information quickly.
Deskhero's AI-powered suggested replies feature has been instrumental in streamlining their knowledge management. The AI analyzes the context of the customer query and suggests the most appropriate response based on past interactions and knowledge base articles. This not only reduced the time taken to respond to a customer but also ensured that the most relevant and accurate information is provided.
PaperBoard Producers Co. also utilized Deskhero's comprehensive search bar powered by AI. This feature helped their customer support team find relevant information from their vast knowledge base quickly, making their knowledge management more efficient.
Overall, Deskhero's advanced AI capabilities have helped PaperBoard Producers Co. streamline their knowledge management, leading to improved customer support and higher customer satisfaction.
How does Deskhero help in streamlining knowledge management?
Deskhero's advanced AI capabilities allow companies to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This helps them organize their knowledge base effectively and find relevant information quickly, making their knowledge management more efficient.
How does the AI-powered suggested replies feature help in knowledge management?
Deskhero's AI-powered suggested replies feature analyzes the context of the customer query and suggests the most appropriate response based on past interactions and knowledge base articles. This ensures that the most relevant and accurate information is provided, improving knowledge management.
How does Deskhero's AI-enhanced search bar contribute to knowledge management?
Deskhero's comprehensive search bar powered by AI helps the customer support team find relevant information from their vast knowledge base quickly. This makes their knowledge management more efficient and effective.
* This article provides an example of how a fictive company in the Manufacture of paperboard boxes and cartons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
