SheetMakers Corp. uses Deskhero's AI capabilities to generate suggested replies for customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This has significantly reduced the time taken to resolve tickets.
The AI also enhances the search results on the platform. When a customer or a support team member searches for something, the AI uses the embeddings to find the most relevant content. This has improved the accuracy of the search results and made it easier for the support team to find the information they need.
The company also uses Deskhero's structured data lists feature to manage customer information. They have created structured data lists for different customer segments, which has made it easier to manage customer information and provide personalized support.
SheetMakers Corp. also uses Deskhero's user groups feature to manage their support team. They have created different user groups for different products, which has made it easier to assign tickets to the right team members.
Overall, Deskhero's advanced AI capabilities have helped SheetMakers Corp. improve their ticket management process, reduce the time taken to resolve tickets, and enhance customer satisfaction.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
When a search is made, the AI uses the embeddings to find the most relevant content. This improves the accuracy of the search results.
How does SheetMakers Corp. use the structured data lists feature?
SheetMakers Corp. has created structured data lists for different customer segments. This makes it easier for them to manage customer information and provide personalized support.
* This article provides an example of how a fictive company in the Manufacture of paperboard industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
