PaperCraft Inc. leverages Deskhero's AI capabilities to generate suggested replies for customer queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This has significantly reduced the time taken by the support team to respond to customer queries.
The AI also enhances the search results on the platform. When a customer or a support team member searches for something, the AI uses the embeddings to find the most relevant content. This has improved the accuracy of the search results and made it easier for the support team to find the information they need.
PaperCraft Inc. also uses Deskhero's custom fields feature to categorize tickets based on the type of query, product, or issue. This has made it easier for the support team to prioritize and manage tickets.
The company has also benefited from Deskhero's user groups feature. They have created different user groups for different products, which has made it easier to assign tickets to the right team members.
Overall, Deskhero's advanced AI capabilities have helped PaperCraft Inc. improve the efficiency of their customer support and helpdesk services, reduce response times, and enhance customer satisfaction.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
When a search is made, the AI uses the embeddings to find the most relevant content. This improves the accuracy of the search results.
How does PaperCraft Inc. use the custom fields feature?
PaperCraft Inc. uses the custom fields feature to categorize tickets based on the type of query, product, or issue. This makes it easier for them to prioritize and manage tickets.
* This article provides an example of how a fictive company in the Manufacture of paperboard industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
