Dairy Delight receives a variety of customer queries, ranging from product details to delivery status. Managing these queries manually was challenging and often led to delays in response. With Deskhero, Dairy Delight has been able to automate the process, improving efficiency and customer satisfaction.
Deskhero's advanced AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to suggest replies. This feature has significantly reduced the time spent on each query, enabling the customer support team to handle more queries in a day.
The AI-powered comprehensive search bar allows Dairy Delight's customer support team to find relevant information quickly. This feature has not only improved the efficiency of the team but also the accuracy of the responses provided to the customers.
Deskhero's AI also helps in enhancing the knowledge base by generating articles from word, powerpoint, pdf files. This feature ensures that the knowledge base is always updated with the latest information, improving the quality of support provided to the customers.
Through the REST API, Dairy Delight has integrated Deskhero with their existing systems, further streamlining their customer support process. This integration has made the process more efficient and effective, leading to higher customer satisfaction.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI suggests replies based on previous tickets, knowledge base articles, and other relevant data. This feature reduces the time spent on each query, enabling the team to handle more queries in a day.
How does the AI-powered search bar enhance the accuracy of responses?
The AI-powered search bar quickly finds relevant information from the vast database. This feature improves the accuracy of the responses provided to the customers by ensuring that the information is up-to-date and relevant.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI generates knowledge base articles from word, powerpoint, pdf files. This feature ensures that the knowledge base is always updated with the latest information, improving the quality of support provided to the customers.
* This article provides an example of how a fictive company in the Manufacture of pasteurized milk industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
