Milkway Industries receives numerous customer queries daily about their products, delivery, and other services. Managing these queries manually was proving to be time-consuming and inefficient. With Deskhero, they were able to automate ticket management, categorizing tickets based on their priority and content, thus improving response times.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature enables Milkway Industries to find relevant content quickly and generate suggested replies, reducing the time spent on each query.
The comprehensive search bar powered by AI helps Milkway's customer support team to find relevant information from the vast database in no time. This feature has significantly improved the efficiency of the support team, enabling them to handle more queries in less time.
Deskhero's AI also enhances the knowledge base by generating articles from word, powerpoint, pdf files. This feature has made it easier for Milkway to keep their knowledge base updated with the latest information, improving the quality of their customer support.
With the REST API, Milkway Industries has been able to integrate Deskhero with their existing systems seamlessly. This integration has further streamlined their customer support process, making it more efficient and effective.
How does Deskhero's AI improve ticket management?
Deskhero's AI categorizes tickets based on their priority and content. It also suggests replies based on previous tickets, knowledge base articles, and other relevant data. This automation improves response times and overall efficiency.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI and can quickly find relevant information from the vast database. This feature improves the efficiency of the support team, enabling them to handle more queries in less time.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This feature makes it easier to keep the knowledge base updated with the latest information, improving the quality of customer support.
* This article provides an example of how a fictive company in the Manufacture of pasteurized milk industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
