Pearfection Wines, a leading manufacturer of pear wine, was struggling with an increasing volume of customer queries and complaints. Their existing helpdesk system was unable to cope with the demand, leading to slow response times and frustrated customers.
They turned to Deskhero for a solution. With Deskhero's advanced AI capabilities, Pearfection Wines was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The embeddings were used to find relevant content which was sent through OpenAIs ChatGPT to generate suggested replies.
This significantly reduced the time taken to respond to customer queries. The AI was able to suggest replies based on similar previous queries, enabling the customer support team to respond more quickly and accurately. Additionally, the AI-enhanced search results made it easier for the team to find relevant information in the knowledge base.
Furthermore, the custom fields and structured data lists provided by Deskhero allowed Pearfection Wines to categorize and prioritize tickets more effectively. This resulted in a more organized and efficient workflow, further improving response times.
Overall, Deskhero's advanced AI capabilities have transformed Pearfection Wines' customer support operations, leading to happier customers and a more productive support team.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero improve search results?
Deskhero enhances search results by using AI to analyze the content of tickets, knowledge base articles, and other sources. This allows it to provide more relevant and accurate results.
How does Deskhero help organize tickets?
Deskhero provides features like custom fields and structured data lists, which allow you to categorize and prioritize tickets more effectively.
* This article provides an example of how a fictive company in the Manufacture of Pear Wine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
