ScentCrafters, dealing with a high volume of customer inquiries about perfume ingredients, usage instructions, and safety precautions, found it challenging to maintain quick response times. They turned to Deskhero for its advanced AI capabilities to manage their customer support more efficiently.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature helps ScentCrafters' support team to find relevant content quickly, reducing the time spent on each ticket.
The AI also generates suggested replies based on the gathered information, allowing the support team to respond to customer inquiries faster and more accurately. This feature has significantly improved the team's productivity and customer satisfaction rates.
Additionally, Deskhero's comprehensive search bar, powered by AI, enhances search results, making it easier for the support team to find necessary information or past cases. This feature has reduced the time spent searching for information and increased the efficiency of the support team.
Overall, Deskhero's AI capabilities have transformed ScentCrafters' customer support operations, resulting in quicker response times, higher customer satisfaction, and improved team productivity.
How does Deskhero's AI help in improving response times?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content quickly. It also generates suggested replies based on this information, allowing the support team to respond to customer inquiries faster.
Does Deskhero's AI require any manual intervention?
While Deskhero's AI greatly automates the process of finding relevant content and suggesting replies, the final decision on the response sent to the customer is still made by the support team member.
Can Deskhero's AI handle complex customer inquiries?
Yes, Deskhero's AI is designed to handle complex inquiries by leveraging a vast array of information sources to provide the most relevant and accurate responses.
* This article provides an example of how a fictive company in the Manufacture of perfume industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
