AromaMakers, with an extensive knowledge base consisting of perfume ingredients, manufacturing processes, and safety guidelines, found it challenging to manage and update their knowledge base. They turned to Deskhero for its advanced AI capabilities to manage their knowledge base more efficiently.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature helps AromaMakers' team to generate new knowledge base articles quickly, reducing the time spent on manual creation.
The AI also enhances search results within the knowledge base, allowing the team and customers to find necessary information faster and more accurately. This feature has significantly improved the usability of the knowledge base and customer satisfaction rates.
Additionally, Deskhero's ability to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data has made it easier for AromaMakers to keep their knowledge base up-to-date with the latest information.
Overall, Deskhero's AI capabilities have transformed AromaMakers' knowledge base management, resulting in quicker article creation, higher customer satisfaction, and improved information accessibility.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI uses OpenAI Embeddings from various sources to generate new knowledge base articles and enhance search results within the knowledge base, making it easier to manage and update.
Can Deskhero's AI generate knowledge base articles from any file type?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data.
Does Deskhero's AI require any manual intervention in managing the knowledge base?
While Deskhero's AI greatly automates the process of generating and updating knowledge base articles, the final decision on the content added to the knowledge base is still made by the team member.
* This article provides an example of how a fictive company in the Manufacture of perfume industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
