PhosTech Industries receives numerous customer queries daily regarding product specifications, safety measures, and usage instructions. The company uses Deskhero's ticket management feature to efficiently organize and track these queries. However, the real game-changer is the platform's advanced AI capabilities that leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations.
The AI capabilities of Deskhero have significantly reduced the response time for customer queries. By analyzing past tickets and knowledge base articles, the AI generates suggested replies for the support team, enabling them to respond to customers faster and more accurately. This has not only improved the efficiency of the support team but also enhanced customer satisfaction.
PhosTech also uses Deskhero's AI to enhance its search results. When customers use the comprehensive search bar on PhosTech's support page, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, past tickets, and uploaded files. This ensures that customers can quickly find the information they need without having to contact the support team directly.
Furthermore, the AI capabilities of Deskhero have been instrumental in helping PhosTech maintain an up-to-date knowledge base. The AI can generate new articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base always contains the latest information.
Overall, Deskhero's advanced AI capabilities have enabled PhosTech Industries to streamline its customer support operations, improve response times, and enhance customer satisfaction.
How has Deskhero's AI improved response times?
Deskhero's AI analyzes past tickets and knowledge base articles to generate suggested replies for the support team. This enables them to respond to customers faster and more accurately.
How does Deskhero's AI enhance search results?
When customers use the search bar, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, past tickets, and uploaded files. This ensures that customers can quickly find the information they need.
How does Deskhero's AI help maintain an up-to-date knowledge base?
The AI can generate new articles from Word, PowerPoint, and PDF files, ensuring that the knowledge base always contains the latest information.
* This article provides an example of how a fictive company in the Manufacture of phosphoric acid industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
