PhotoFilmX receives numerous customer queries daily, ranging from technical issues with their products to inquiries about film processing techniques. With Deskhero's advanced AI capabilities, they've been able to automate the process of responding to these queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies.
Deskhero's AI also enhances the search results on their support portal. When customers search for information, the AI uses its understanding of the content to provide the most relevant results. This has led to a significant reduction in the number of tickets raised, as customers are able to find the information they need more easily.
The platform's AI capabilities have also been instrumental in managing the company's internal knowledge base. It can generate articles from Word, PowerPoint, and PDF files, making it easier for the support team to access and share information. This has improved the team's productivity and reduced the time taken to resolve tickets.
Moreover, Deskhero's REST API allows PhotoFilmX to integrate the platform with their existing systems, further enhancing their support operations. The AI capabilities are also used in this context to analyze data from these systems and provide insights that help improve customer service.
Overall, Deskhero's advanced AI capabilities have transformed PhotoFilmX's customer support operations, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to understand the context of a query and generate a suggested reply.
How does the AI enhance search results on the support portal?
The AI uses its understanding of the content to provide the most relevant search results. This makes it easier for customers to find the information they need, reducing the number of tickets raised.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero's REST API allows for integration with existing systems. The AI capabilities can also be used to analyze data from these systems and provide insights that help improve customer service.
* This article provides an example of how a fictive company in the Manufacture of Photographic Film industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
