ImageTech's customer support team deals with a wide range of queries, from product usage to troubleshooting. With Deskhero's AI capabilities, they've been able to automate the process of generating responses to these queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to suggest relevant replies.
The AI also enhances the search functionality on their support portal. By understanding the content, it provides the most relevant search results, helping customers find the information they need quickly and easily. This has led to a decrease in the number of tickets raised.
Deskhero's AI also assists in managing ImageTech's internal knowledge base. It can generate articles from Word, PowerPoint, and PDF files, making it easier for the support team to find and share information. This has increased the team's efficiency and reduced the time taken to resolve tickets.
Furthermore, Deskhero's REST API allows ImageTech to integrate the platform with their existing systems, enhancing their support operations. The AI capabilities are also used to analyze data from these systems and provide insights that help improve customer service.
Overall, Deskhero's advanced AI capabilities have revolutionized ImageTech's helpdesk services, making them faster and more accurate.
How does Deskhero's AI automate the process of generating responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to understand the context of a query and generate a suggested reply.
How does the AI enhance the search functionality on the support portal?
The AI uses its understanding of the content to provide the most relevant search results, helping customers find the information they need quickly and easily.
Can Deskhero's AI capabilities be integrated with other systems?
Yes, Deskhero's REST API allows for integration with existing systems. The AI capabilities can also be used to analyze data from these systems and provide insights that help improve customer service.
* This article provides an example of how a fictive company in the Manufacture of Photographic Film industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
