PinPoint Precision was struggling with a high volume of customer queries and complaints regarding their products. They needed a solution that could help them manage these tickets efficiently and provide quick, accurate responses. By implementing Deskhero, they were able to leverage its advanced AI capabilities to automatically generate suggested replies based on previous tickets and knowledge base articles. This not only improved response times but also ensured consistent, high-quality support.
Deskhero's AI also enhanced PinPoint's search capabilities, making it easier for their support team to find relevant information. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to provide the most relevant search results. This significantly reduced the time spent on searching for information and increased the team's productivity.
Furthermore, PinPoint used Deskhero's AI to analyze customer feedback and identify common issues in their manufacturing process. By identifying patterns in the tickets, they were able to pinpoint areas of improvement and implement changes to enhance product quality.
Deskhero's REST API allowed PinPoint to integrate the platform with their existing systems, providing a seamless experience for their support team. The custom fields and structured data lists also made it easy to categorize and track tickets, further improving their support operations.
Overall, Deskhero's advanced AI capabilities have transformed PinPoint Precision's customer support operations, improving response times, increasing productivity, and enhancing product quality.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies based on previous tickets and knowledge base articles. This allows the support team to respond to queries quickly and accurately.
How does Deskhero's AI enhance search capabilities?
The AI uses OpenAI Embeddings from various sources to provide the most relevant search results. This makes it easier for the support team to find the information they need, increasing productivity.
How can Deskhero's AI be used to optimize manufacturing processes?
By analyzing customer feedback and identifying patterns in the tickets, Deskhero's AI can help identify common issues in the manufacturing process. This information can be used to implement changes and improve product quality.
* This article provides an example of how a fictive company in the Manufacture of pins and studs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
