StudMaster Inc. had a vast amount of product information spread across different formats - Word documents, PowerPoint presentations, PDF files, and their website. They needed a way to consolidate this information and make it easily accessible to their support team. Deskhero's AI capabilities provided the perfect solution.
With Deskhero, StudMaster was able to generate knowledge base articles from their existing documents and website. The AI used OpenAI Embeddings to understand the content and create structured, searchable articles. This made it easy for the support team to find the information they needed, reducing response times and improving customer satisfaction.
Deskhero's AI also enhanced StudMaster's ticket management. By analyzing previous tickets and knowledge base articles, the AI could suggest replies to new tickets. This not only sped up the response process but also ensured consistent, high-quality support.
StudMaster also leveraged Deskhero's custom email domains and user groups features to organize their support operations. They were able to categorize tickets based on the product type and assign them to the appropriate team, ensuring efficient handling of queries.
Overall, Deskhero's AI capabilities have enabled StudMaster Inc. to effectively manage their knowledge base and provide superior customer support.
How does Deskhero's AI help manage a company's knowledge base?
Deskhero's AI can generate knowledge base articles from existing documents and website content. It uses OpenAI Embeddings to understand the content and create structured, searchable articles.
How does Deskhero's AI enhance ticket management?
By analyzing previous tickets and knowledge base articles, Deskhero's AI can suggest replies to new tickets. This speeds up the response process and ensures consistent, high-quality support.
Can Deskhero's AI be used to categorize tickets?
While Deskhero's AI doesn't directly categorize tickets, it can be used in conjunction with the platform's custom fields and user groups features to organize tickets and assign them to the appropriate team.
* This article provides an example of how a fictive company in the Manufacture of pins and studs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
