PlasterCraft receives a large volume of customer inquiries daily. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies to new inquiries. This significantly reduces the time taken to respond to customers and increases customer satisfaction.
The custom fields feature allows PlasterCraft to categorize and prioritize tickets based on their urgency and type. This helps in assigning the right team or individual to handle specific issues, improving the overall efficiency of the support team.
PlasterCraft also utilizes Deskhero's knowledge base feature, where manuals and policies are uploaded. The AI capabilities of Deskhero analyze these documents and provide quick solutions to common problems, reducing the need for customers to contact support for minor issues.
Deskhero's website scraping feature is used by PlasterCraft to gather data from competitor websites and industry forums. This data is analyzed by the AI to identify trends and common issues in the industry, helping PlasterCraft to stay ahead of the competition.
Finally, the REST API allows PlasterCraft to integrate Deskhero with their existing systems, providing a seamless experience for both their customers and support team.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new inquiries. This reduces the time taken to find a solution and respond to the customer.
How does the custom fields feature improve efficiency?
Custom fields allow you to categorize and prioritize tickets based on their urgency and type. This helps in assigning the right team or individual to handle specific issues, improving the overall efficiency of the support team.
How does the website scraping feature help PlasterCraft?
Website scraping allows PlasterCraft to gather data from competitor websites and industry forums. This data is analyzed by the AI to identify trends and common issues in the industry, helping PlasterCraft to stay ahead of the competition.
* This article provides an example of how a fictive company in the Manufacture of plaster articles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
