PlasterPro uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to suggest relevant replies to new inquiries. This greatly improves the response time and customer satisfaction.
The user groups feature of Deskhero allows PlasterPro to assign tickets to specific teams or individuals based on their expertise. The AI capabilities of Deskhero predict the best team or individual to handle a ticket based on historical data, improving the efficiency of the support team.
PlasterPro utilizes Deskhero's knowledge base feature to provide a self-service portal for their customers. The AI capabilities of Deskhero analyze the uploaded manuals and policies to generate easy-to-understand solutions to common problems, reducing the number of tickets raised for minor issues.
With Deskhero's website scraping feature, PlasterPro gathers data from competitor websites and industry forums. The AI capabilities of Deskhero analyze this data and provide actionable insights, helping PlasterPro to stay competitive.
Deskhero's REST API allows PlasterPro to integrate Deskhero with their existing systems, providing a seamless experience for both their customers and support team.
How does Deskhero's AI capabilities improve customer satisfaction?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new inquiries. This not only improves the response time but also ensures that the responses are accurate and helpful, thereby improving customer satisfaction.
How does the user groups feature improve the efficiency of the support team?
The user groups feature allows you to assign tickets to specific teams or individuals based on their expertise. The AI capabilities of Deskhero predict the best team or individual to handle a ticket based on historical data, thereby improving the efficiency of the support team.
How does the website scraping feature help PlasterPro stay competitive?
Website scraping allows PlasterPro to gather data from competitor websites and industry forums. The AI capabilities of Deskhero analyze this data and provide actionable insights, helping PlasterPro to understand the market trends and stay competitive.
* This article provides an example of how a fictive company in the Manufacture of plaster articles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
