GypsumArt uses Deskhero's AI capabilities to analyze previous tickets and knowledge base articles to suggest relevant replies to new inquiries. This not only improves the response time but also ensures consistency in the quality of responses.
The kanban board feature of Deskhero helps GypsumArt to visualize the workflow of their support team. The AI capabilities of Deskhero predict the workload based on historical data and suggest optimal distribution of tasks among the team members.
GypsumArt utilizes Deskhero's knowledge base feature to create a self-service portal for their customers. The AI capabilities of Deskhero analyze the uploaded manuals and policies to generate easy-to-understand solutions to common problems, reducing the number of tickets raised for minor issues.
With Deskhero's website scraping feature, GypsumArt gathers data from various sources to stay updated about the latest trends in the industry. The AI capabilities of Deskhero analyze this data and provide actionable insights, helping GypsumArt to stay competitive.
Deskhero's REST API allows GypsumArt to seamlessly integrate Deskhero with their existing systems, ensuring a smooth experience for their customers and support team.
How does Deskhero's AI capabilities ensure consistency in responses?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new inquiries. This ensures that the responses are consistent and based on the company's established knowledge base.
How does the kanban board feature help in managing the workflow?
The kanban board provides a visual representation of the workflow. The AI capabilities of Deskhero predict the workload based on historical data and suggest optimal distribution of tasks among the team members, helping to manage the workflow efficiently.
How does the website scraping feature provide actionable insights?
Website scraping allows GypsumArt to gather data from various sources. The AI capabilities of Deskhero analyze this data and provide actionable insights, helping GypsumArt to stay updated about the latest trends in the industry and stay competitive.
* This article provides an example of how a fictive company in the Manufacture of plaster articles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
