Gypsum Giants was facing challenges in managing their global customer base. The high volume of support tickets and the need for multi-language support was overwhelming their customer service team. Deskhero's advanced AI capabilities came as a solution to these challenges.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies in multiple languages. This feature not only reduced the response time but also ensured consistent quality of support across different regions.
The AI-powered search bar in Deskhero made it easy for the support team to find relevant information quickly. It used the structured data lists, custom fields, and user groups to provide accurate search results, increasing the team's efficiency.
Deskhero's REST API allowed Gypsum Giants to integrate the platform with their existing CRM and ERP systems. This integration streamlined their operations and provided a unified view of the customer data.
The ability of Deskhero's AI to generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and the company's website was a game-changer for Gypsum Giants. It made the process of creating and updating the knowledge base effortless and efficient.
How does Deskhero's AI handle multi-language support?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies in multiple languages. This ensures consistent quality of support across different regions.
How does Deskhero integrate with Gypsum Giants' existing systems?
Deskhero's REST API allows Gypsum Giants to integrate the platform with their existing CRM and ERP systems. This provides a unified view of the customer data and streamlines their operations.
How does Deskhero's AI create and update the knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and the company's website. This makes the process of creating and updating the knowledge base effortless and efficient.
* This article provides an example of how a fictive company in the Manufacture of plaster industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
