Stucco Solutions was dealing with a growing number of support tickets and a complex product portfolio. Deskhero's AI capabilities helped them manage this complexity and improve their helpdesk efficiency.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies for new tickets. This feature reduced the time spent by the helpdesk team on each ticket and improved their productivity.
The AI-enhanced search bar in Deskhero made it easy for the helpdesk team to find relevant information quickly. It used the structured data lists, custom fields, and user groups to provide accurate search results, increasing the team's efficiency.
Deskhero's REST API allowed Stucco Solutions to integrate the platform with their existing systems. This integration streamlined their operations and provided a unified view of the customer data.
The ability of Deskhero's AI to generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and the company's website was a boon for Stucco Solutions. It made the process of creating and updating the knowledge base effortless and efficient.
How does Deskhero's AI improve the efficiency of the helpdesk team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies for new tickets. This reduces the time spent by the helpdesk team on each ticket and improves their productivity.
How does Deskhero integrate with Stucco Solutions' existing systems?
Deskhero's REST API allows Stucco Solutions to integrate the platform with their existing systems. This provides a unified view of the customer data and streamlines their operations.
How does Deskhero's AI create and update the knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and the company's website. This makes the process of creating and updating the knowledge base effortless and efficient.
* This article provides an example of how a fictive company in the Manufacture of plaster industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
