PlasterMaster's customer support team was struggling with the high volume of tickets and the complexity of queries. With Deskhero, they were able to automate ticket management using AI. The system leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, reducing the time spent by the support team on each ticket.
The AI capabilities of Deskhero also enhanced the search results for the customer support team. By using the comprehensive search bar, the team could quickly find relevant information from the structured data lists, custom fields, and user groups. This feature significantly reduced the time spent searching for information and increased the team's productivity.
Deskhero's REST API allowed PlasterMaster to integrate the platform with their existing systems, further streamlining their operations. The custom email domains feature helped maintain a consistent brand image across all customer interactions.
The knowledge base feature of Deskhero proved invaluable for PlasterMaster. The AI could generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature saved the team considerable time and effort in creating and updating the knowledge base.
Overall, the advanced AI capabilities of Deskhero have transformed PlasterMaster's customer support operations, improving efficiency and customer satisfaction.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies for new tickets. This reduces the time spent by the support team on each ticket. The AI also enhances search results, helping the team find relevant information faster.
How does Deskhero's REST API benefit PlasterMaster?
The REST API allows PlasterMaster to integrate Deskhero with their existing systems, streamlining their operations and making it easier to manage customer support.
How does Deskhero create and update the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This saves the team considerable time and effort in creating and updating the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of plaster industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
