PolyContainers receives a high volume of customer inquiries daily regarding product specifications, order status, and delivery details. Managing these inquiries manually was challenging and prone to errors. With Deskhero, they automated ticket management and categorized inquiries for efficient handling.
The company also utilized Deskhero's AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This feature significantly reduced response time and ensured customers received accurate information promptly, thereby improving customer satisfaction.
Deskhero's comprehensive search bar, powered by OpenAI Embeddings, enabled PolyContainers' customer support team to quickly find relevant content from uploaded files like policies, manuals, and presentations. This feature was particularly useful in addressing complex inquiries that required detailed information.
Moreover, PolyContainers used Deskhero's website scraping feature to stay abreast of industry trends and regulations. This proactive approach helped them anticipate and address potential customer concerns before they arose.
Overall, Deskhero's AI capabilities have revolutionized PolyContainers' customer support services, enhancing efficiency and customer satisfaction.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI capabilities automate ticket management by categorizing and prioritizing tickets based on their content. It also suggests replies based on previous tickets and knowledge base articles, reducing response time.
How does the comprehensive search bar operate?
The search bar uses OpenAI Embeddings to find relevant content from various sources like previous tickets, knowledge base articles, and uploaded files.
What is the benefit of the website scraping feature?
Website scraping allows companies to stay updated on industry trends and regulations, helping them proactively address potential customer concerns.
* This article provides an example of how a fictive company in the Manufacture of plastic boxes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
