PlastiCo receives a high volume of customer inquiries daily, ranging from product specifications to order status. The Deskhero platform, with its advanced AI capabilities, helps PlastiCo manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this relevant content through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries, thereby increasing customer satisfaction.
Furthermore, the AI-enhanced search results have made it easier for PlastiCo's customer support team to find the information they need. The team can now quickly locate relevant tickets, knowledge base articles, and other resources, which has improved their productivity.
Deskhero's AI capabilities have also helped PlastiCo improve its knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for PlastiCo to keep its knowledge base up-to-date and comprehensive.
Overall, Deskhero's advanced AI capabilities have transformed PlastiCo's customer support operations. The company has seen significant improvements in efficiency, productivity, and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It can find relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's AI help in improving the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier to keep the knowledge base up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Manufacture of plastic containers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
