ContainerCraft deals with a diverse range of customer queries and issues daily. To manage this effectively, the company uses Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies.
This feature allows ContainerCraft's customer support team to respond to customer queries quickly and accurately. It has also enabled the team to anticipate common customer issues and provide solutions proactively.
Additionally, Deskhero's AI-enhanced search results have made it easier for ContainerCraft's customer support team to find the information they need. They can now quickly locate relevant tickets, knowledge base articles, and other resources, which has improved their productivity.
Deskhero's AI capabilities have also been instrumental in improving ContainerCraft's knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has ensured that the knowledge base is always up-to-date and comprehensive.
By leveraging Deskhero's advanced AI capabilities, ContainerCraft has been able to provide proactive customer support. This has led to increased customer satisfaction and loyalty.
How does Deskhero's AI help in providing proactive customer support?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources and generate suggested replies. This enables the customer support team to anticipate common customer issues and provide solutions proactively.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It can find relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does Deskhero's AI help in improving the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier to keep the knowledge base up-to-date and comprehensive.
* This article provides an example of how a fictive company in the Manufacture of plastic containers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
