PlastoCraft was struggling with an increasing volume of customer queries and complaints, which led to long response times and dissatisfied customers. They decided to implement Deskhero to manage their customer support tickets more effectively.
With Deskhero's AI capabilities, PlastoCraft was able to automatically generate suggested replies to customer queries. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This significantly reduced the time taken to respond to customer queries.
Deskhero's AI also enhanced the search results in the knowledge base, making it easier for customers to find the information they needed. This led to a reduction in the number of tickets raised, freeing up the customer support team to focus on more complex issues.
The custom fields feature allowed PlastoCraft to categorize tickets based on product type, issue type, and other relevant factors. This made it easier to prioritize and assign tickets, further improving response times.
Overall, Deskhero's AI capabilities enabled PlastoCraft to provide faster, more efficient customer support, leading to improved customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI Embeddings to enhance search results in the knowledge base. It finds the most relevant content based on the search query, making it easier for users to find the information they need.
How does Deskhero help with ticket management?
Deskhero provides a structured data list and custom fields for categorizing and prioritizing tickets. It also has a kanban board for visualizing ticket status and progress. These features make it easier to manage tickets and improve response times.
* This article provides an example of how a fictive company in the Manufacture of plastic doors and windows industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
