PolyWindow Solutions was facing challenges in managing their growing customer base and their diverse range of queries. They chose Deskhero to help streamline their customer service operations.
Deskhero's AI capabilities allowed PolyWindow Solutions to generate suggested replies to customer queries, significantly reducing the time taken to respond. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find the most relevant content.
The AI also improved the search results in the knowledge base, making it easier for customers to find the information they needed. This led to a decrease in the number of tickets raised, allowing the customer service team to focus on more complex issues.
Using the custom fields feature, PolyWindow Solutions could categorize tickets based on various factors, making it easier to prioritize and assign tickets. This further improved their response times and overall operational efficiency.
By leveraging Deskhero's AI capabilities, PolyWindow Solutions was able to provide faster, more efficient customer service, leading to higher customer satisfaction and retention.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same OpenAI Embeddings to enhance search results in the knowledge base. It finds the most relevant content based on the search query, making it easier for users to find the information they need.
How does Deskhero help with ticket management?
Deskhero provides a structured data list and custom fields for categorizing and prioritizing tickets. It also has a kanban board for visualizing ticket status and progress. These features make it easier to manage tickets and improve response times.
* This article provides an example of how a fictive company in the Manufacture of plastic doors and windows industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
