PlastiPipe Innovations has a vast range of products, each with its unique specifications and installation procedures. The company receives numerous customer queries daily, ranging from product inquiries to troubleshooting requests. To handle these efficiently, PlastiPipe uses Deskhero's AI capabilities to generate a comprehensive knowledge base from various sources such as previous tickets, uploaded files like policies/manuals/presentation, and scraped website data.
Deskhero's AI uses OpenAI Embeddings to find relevant content from these sources, which is then sent through OpenAI's ChatGPT to generate suggested replies. This not only reduces the time taken to respond to customer queries but also ensures that the responses are accurate and consistent.
Furthermore, the AI-enhanced search bar allows the customer support team to quickly find relevant information from the knowledge base. This feature is particularly useful when dealing with complex queries that require in-depth knowledge about the products.
Deskhero's AI capabilities also help in managing tickets efficiently. The AI can categorize the tickets based on their content, making it easier for the support team to prioritize and handle them.
By leveraging Deskhero's AI capabilities, PlastiPipe Innovations has significantly improved its customer support efficiency and customer satisfaction.
How does Deskhero's AI generate the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources such as previous tickets, uploaded files like policies/manuals/presentation, and scraped website data. This content is then used to generate a comprehensive knowledge base.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI-enhanced search bar uses OpenAI Embeddings to find relevant information from the knowledge base. This makes the search process faster and more accurate.
How does Deskhero's AI help in managing tickets?
Deskhero's AI can categorize the tickets based on their content. This makes it easier for the support team to prioritize and handle the tickets.
* This article provides an example of how a fictive company in the Manufacture of plastic pipes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
